FAQ

Plussizebodystockings.com items are known to sell out very quickly and so we typically offer the new collections a few weeks prior to when they ship. When you pre-order your item you guarantee you get that item before it sells out! Often items sell out on pre-order even before we get the stock in. You are always encouraged to order styles you love as soon as you see them. You will be charged at the time you place your order. Please note your pre-order item will not ship out until the date noted on your pre-order item.
Our size guide is located on each product page under the sizes available for the garment. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Care department at info@plussizebodystockings.com we will be happy to help.
You can email us at info@plussizebodystockings.com to double check that this garment is out of stock. Please note that info@plussizebodystockings.com items sell out quickly so your best bet is to order your favorite pieces when you see them available.
Once we have received your order, you will receive an email confirming your order. If you have not received your confirmation you can also always email us at info@plussizebodystockings.com. We are happy to help!
All orders are charged at the time of purchase. Note: All pre orders are charged at time of purchase as well.
First go back and check that all fields in your checkout process are completed in its entirety. If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, you can email Plussizebodystockings.com Customer Service directly at info@plussizebodystockings.com and we’d be happy to help you!
When ordering on Plussizebodystockings.com, you need to fill in all fields in its entirety. If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly with what your bank has on file. Also the billing phone number should be what the bank has on file. If you are still getting the error message, please contact us at info@plussizebodystockings.com Customer Service at info@plussizebodystockings.com and we’d be happy to help you!
If you need to change, please contact Plussizebodystockings.com Customer Service. Once our shipping department has processed your order, we will be unable to make any changes. Your order will be cancelled, and you can place a new order with the correct changes.
We want you to have as many awesome Plussizebodystockings.com items as you like but the best thing for you to do is place a new order for the item and contact Plussizebodystockings.com Customer Service. If you are shipping to the same shipping address and place your second order on the same day as your first order, we will gladly waive shipping on the second order.
Once we have shipped your order, you will receive an email update with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your order.
All expedited orders placed before 12 PM on a business day is shipped on the same day. All other orders are processed within two (2) business days and shipped. We currently offer 3 shipping methods: Standard Ground - 1 - 2 days processing & USPS Delivery 3-6 business days 2 Day - 2 business days from date of order Overnight - 1 business day from date of order NOTE: When placing an order for overnight delivery on a Friday after 12pm EST note that your package will not be shipped until the following business day.
Check your order confirmation to make sure you didn’t order an item on pre-order that is shipping at a future date. After checking your ship date, if your order still hasn’t arrived, email our Customer Care at info@plussizebodystockings.com. We will be more than happy to help you track your package.
If for any reason you are not satisfied we are happy to provide an online store credit for any unsuitable items in original condition with all hangtags and labels attached. Store Credits will be emailed to the address on file within 7 business days. Due to the high demand of Plussizebodystockings.com Products, we do not offer an exchange or return policy. Click here for Return Instructions.
Plussizebodystockings.com does not offer price adjustments at this time.
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. plussizebodystockings.com does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. Plussizebodystockings.com is not responsible for customs duties or taxes, they are the responsibility of the customer. For more information regarding your country's custom policies, please contact your local customs office.
Shipping
Our shipping rates and transit times can be found on our Shipping page.